Leaving a 2 star here because I eventually got a refund after weeks but just a heads up for anyone ordering internationally(US/CAN):
-Thous Winds is incredibly hard to reach.
-Products are being shipped out through China and can either take a month to arrive or just not show up like it did in my case.
Made mention of this several weeks ago to them and had to contact them several times and through multiple platforms to get any answers. They made promises to follow up with shipping company but never did.
Buyer beware! Order their products through your local companies if you have the option to.