Refunds
Returns FAQ
Please review our return policy before submitting a return request.
Ship the item back using your preferred carrier (we recommend taking photos or a video of the packed item as proof in case of loss). Then email the tracking number and your order number (starting with TW**) to service@thouswinds.com.
Once we receive the package, we'll process your refund according to our return policy.
Recipient: Liu Xiaoping
Country: China
Province/State: Guangdong
City: Guangzhou
Address: Building 6, Dingji Industrial Park, No. 1126 Panyu Avenue North,Panyu District
Zip Code: 511499
Phone: +86 17666064429
Email: service@thouswinds.com
Please ensure the package is properly addressed and all required information is included.
If you'd like to exchange your item for something else, simply return it for a full refund and place a new order for the desired item at the same time.
Instructions for Returns:
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Due to product quality problems we will return free of charge
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New, unused products can be returned up to 30 days from the purchase date.
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All returned items must be in new condition. Please be sure no dirt, grass or pet hair is on the item you are returning.
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Lightly used items may be subject to a 20% restocking fee. Items with signs of noticeable wear are not eligible for return.
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Return Shipping Cost: All customers are responsible for arranging and paying for your own return shipping, the specific fee should be based on the carrier of your choice.
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Refunds may take up to three weeks to process due to the time required for shipping and bank processing. Thous Winds cannot issue credit for items lost during return shipping if proof of tracking is unavailable. Please make sure that you keep your tracking information.