Affected by Covid-19, there will be some delay on the delivery.
Standard Shipping: Free shipping;
Standard Shipping: $10 A very fast and safe option
- Processing time: Order verification, quality check and packaging. All orders will be sent to the fulfillment center for dispatch within 1-3 days after the order is placed.
What is the processing time?
The item's processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. It normally takes within 24 - 48 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
*If you would like to cancel a back ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours.
- Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. International delivery usually takes about 2-7 business days. After processing and leaving the warehouse, items usually take between 1 and 6 days to arrive at their destination but may take longer sometimes.
- If an order is selected for express delivery and is divided into two or more packages, the first package will be shipped via express delivery and the remaining packages will be shipped via standard delivery.
Once your product has been shipped, you will receive a confirmation email and shortly after you will be able to track your order on your carrier's website with an International tracking number.
Please note: Total Delivery Time = Processing Time + Shipping Time
If you haven’t received your package based on the above estimates. Please kindly contact us at service@.thouswinds.com